Technical Support Specialist

About Avy

Avy pioneers unmanned aviation technology for emergency services and life-saving applications. We partner with innovative organizations that are among the first in the world to integrate long-range drone operations into their daily workflows.

We thrive on innovation, agility and bold ideas and we’ve developed a range of cutting-edge products that are ready to make impact at scale. We’re an award winning scale up in the aviation industry, we pride ourselves for combining an innovative garage startup culture with being a professional and safety minded aviation organisation.

About the role

As a Technical Support Specialist, you ensure the software team remains focused. From installing software on client devices to coordinating deployments and resolving technical issues.

You will act as the first line of support for internal teams, set up hardware and software environments, investigate incident reports and support seamless software releases. You’ll work closely with the software team, shielding them from distractions, and with the customer success team, ensuring technical support.

This role is hands-on, dynamic and critical to mission success: ideal for someone who loves solving problems, learning new technology and supporting real-world aviation deployments.

Key responsibilities

You’ll work on installing and configuring Ubuntu OS and proprietary software on client devices. You’ll troubleshoot issues, investigate bug reports, document findings, configure network settings and support secure deployments across environments. You’re responsible for managing incoming support tickets, escalating complex issues to engineering and serve as first-point technical contact for internal teams. You’ll also:

• Help coordinate software delivery, deployment;

• Gather feedback from clients and internal teams to support product improvements;

• Perform basic QA testing on releases and deployment procedures;

• Acts as the technical liaison between engineering, product, and customers;

• Supports customer success and commercial teams in deploying and configuring complex systems;

• Provides internal training, handles technical support, and communicates customer issues; Educating the Avy team (specifically Sales & BD) on our product capabilities and limitations;

• Helps reduce ad-hoc distractions for the software team;

• Providing a feasibility check on PoCs, Demo's, and other operation requests from a technical perspective.

About you

You are curious, structured and energized by helping technology succeed in real-world environments. You like diving into technical systems, figuring out what’s happening under the hood and making things run smoothly for users.

You communicate clearly, stay calm when things get busy and enjoy being the person who connects people, systems and solutions.

Requirements

To be successful in this role requires strong motivation to solve technical problems and support users. You bring at least 2 years of experience in a similar role.

You excel at clear communication: able to explain technical topics simply. You’re comfortable with Linux/Ubuntu systems and command line and have a basic understanding of networking (VPNs, IPs, routing). You have experience with support/ticketing tools, like to work structured and detail-oriented and have a strong documentation mindset. You have the ability to learn quickly and work independently.

Nice to haves

• Basic scripting (Python or Bash);

• Experience in tech, hardware or aviation environments;

• Familiarity with QA or testing workflows;

• Technical certifications or coursework.

What we offer

🚀 Impactful work: be part of a company using technology to save lives and drive sustainability

⭐ Leading the drone revolution: work on advanced aerial systems projects that keep you on the front lines of innovation as we shape the future of drone technology

💰Competitive salary ranging between € 2900 - 3600 gross based on 40 hours work week, depending on the level of seniority

🌴 Unlimited time off: take the time you need to recharge and stay at your best

🏢 An inspiring office: work from our awesome space in Amsterdam, featuring a maker space, sauna, and great lunches!

🎢 Startup experience: embrace the excitement, freedom, and fast growth of an ambitious tech startup

🤝 A great culture: a warm and fun atmosphere with regular get-togethers, drinks, and celebrations plus a work environment built on trust, freedom, and learning from mistakes